How to book:
Booking a treatment at Horizon Remedies is simple.
You can access our online booking system by scanning the booking information on our leaflets or by finding Horizon Remedies through a Google search and selecting the “Book Online” tab.
If you would prefer to speak with us before booking, you are very welcome to call the mobile number provided: 07719593244.
You can also contact us by WhatsApp, Facebook Messenger or email:
We are a busy client, but we do try our best to reply within 24hrs, and are always happy to help you choose the most suitable treatment for your needs.
Location & Parking:
Address:
9a Ebberly Terrace, Bear Street, Barnstaple EX327DL
Directions:
We are located at the bottom of bear street hill, right by the traffic lights.
Parking:
- Parking is available just across the road at 12 Barum Arcade, Barnstaple EX32 7DA (From the car park, use the traffic lights and pedestrian crossing over Alexandra Road)
- Free parking can often be found at the top of Bear Street, by the letterbox just after the Cemetery (It's about a 3-4minute walk down from the top to Horizon)
Clinic Access & Doorbell:
For safety and security, Horizon Remedies operates with a locked-door policy between appointments. A doorbell is available at the entrance so our therapists can safely control access to the clinic.
This helps protect our therapists while they are working and also prevents visitors from being left unattended in the reception area for long periods of time.
You are always welcome to ring the doorbell if you are passing by. If a therapist is available, she will come and open the door for you. However, if all therapists are with clients, we may not be able to answer immediately.
For enquiries, gift voucher collections or appointment bookings, please contact us by telephone, WhatsApp or email so that we can arrange a suitable time to assist you.
Deposits and Payments
We accept payment by card, cash or bank transfer. Where possible, we greatly appreciate payment by cash or bank transfer, as this helps our small business reduce card-processing fees.
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Your therapist will usually send your deposit request around one week, or a few days, before your treatment. Deposits may be paid securely through a SumUp payment link.
If you cancel or rearrange with at least 24 hours notice, your deposit will be kept safely as credit and transferred to your next appointment.
Cancellations made with less than 24 hours’ notice, and missed appointments, will result in the deposit becoming non-refundable.
Please note: If your therapist needs to cancel your appointment on the day, your deposit will be refunded in full within 24 hours.
Late Arrivals
We understand that traffic delays and unexpected circumstances can happen, and we will always do our best to accommodate late arrivals.
However, when another client is booked immediately after your appointment, any time lost due to late arrival may need to be deducted from your treatment time. This allows us to avoid delaying the next client and keeps the day running smoothly for everyone.
Your treatment will still be charged at the original booked price, so we kindly recommend allowing plenty of time for your journey and arriving approximately five minutes before your appointment.
Thank you for your understanding and for respecting the time reserved for both yourself and the clients booked after you.
Gift Vouchers
Horizon Remedies gift vouchers can be purchased online for a simple and convenient gifting option: https://horizonremedies.book.app/
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If you would prefer a physical gift voucher, please contact us to arrange a suitable collection time with your therapist. We tend to work by appointment, so for safety reasons we lock the door between clients. You are more than welcome to try the bell if your passing, but if your unlucky please arrange a time and we will be more than happy to help!
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We can also prepare a personalised gift voucher and send it to you by email. Payment can be made securely through a SumUp payment link sent directly to you.
Whether you choose an online, printed or emailed voucher, a Horizon Remedies gift voucher is a thoughtful way to give someone time for relaxation, self-care and wellbeing.
Helping others find our services
Have you had a wonderful experience with us?
Many of our clients find us through recommendations and kind words shared by others. If you've enjoyed your experience at Horizon Remedies, we would be incredibly grateful if you could help others discover our services by leaving us a review.
Your feedback not only supports our small business, but also helps people who may be looking for the same care, support and healing that you've received.
- Leave us a review on Google: https://share.google/gT8aa8WCNOayE4p34
- Leave us a review on our Facebook page: https://www.facebook.com/Horizonremedies
Thank you for being part of our community and for helping others find their way through our doors.
Our Commitment
Your feedback helps us grow, improve and continue providing the best possible care for our clients.
Thank you for placing your trust in Horizon Remedies. We value every person who walks through our doors and will always do our best to ensure you feel heard, respected and supported.
Independent Practitioners
Many therapists working from Horizon Remedies are self-employed professionals. If you would like to leave feedback or have a concern that relates to a treatment provided by an individual practitioner, we may direct you to them so they can speak with you personally. Where applicable, practitioners may also have their own professional feedback/complaints procedures.
Compliments, Feedback & Concerns
At Horizon Remedies, we genuinely care about your experience.
We always strive to provide a safe, supportive and professional environment, and we welcome all feedback, whether it's something we've done well or something you feel could be improved.
If for any reason you're unhappy with any aspect of your experience, please let us know. We understand that misunderstandings can happen, and most concerns can be resolved quickly through an open and honest conversation.
Contact Us
How to raise a concern or give us private feedback:
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Please contact us directly by email, phone or in person. We will listen carefully, treat any feedback & concerns with respect and do our best to take onboard the review and/or find a fair resolution.
📧 Email: info@horizonremedies.com
📞 Telephone: 07719593244
What Happens Next?
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We will acknowledge your concern as soon as possible.
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We will take the time to understand what has happened.
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We will respond openly, honestly and respectfully.
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We aim to resolve most concerns within 14 days.
Resolution
Our aim is always to resolve concerns through open, honest and respectful communication.
If a concern is raised, we will listen carefully, take the time to understand the situation and work with everyone involved to find a fair and reasonable outcome wherever possible.
While we may not always be able to provide the exact resolution requested, we are committed to treating every concern seriously, responding with compassion and professionalism, and finding the most appropriate way forward.
We believe that feedback, concerns and even difficult conversations can be valuable opportunities for learning, growth and continuous improvement, helping us provide the best possible experience for our clients and community.