Compliments, Feedback & Concerns
At Horizon Remedies, we genuinely care about your experience.
We always strive to provide a safe, supportive and professional environment, and we welcome all feedback, whether it's something we've done well or something you feel could be improved.
If for any reason you're unhappy with any aspect of your experience, please let us know. We understand that misunderstandings can happen, and most concerns can be resolved quickly through an open and honest conversation.
Contact Us
How to raise a concern or give us private feedback:
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Please contact us directly by email, phone or in person. We will listen carefully, treat any feedback & concerns with respect and do our best to take onboard the review and/or find a fair resolution.
📧 Email: info@horizonremedies.com
📞 Telephone: 07719593244
What Happens Next?
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We will acknowledge your concern as soon as possible.
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We will take the time to understand what has happened.
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We will respond openly, honestly and respectfully.
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We aim to resolve most concerns within 14 days.
Resolution
Our aim is always to resolve concerns through open, honest and respectful communication.
If a concern is raised, we will listen carefully, take the time to understand the situation and work with everyone involved to find a fair and reasonable outcome wherever possible.
While we may not always be able to provide the exact resolution requested, we are committed to treating every concern seriously, responding with compassion and professionalism, and finding the most appropriate way forward.
We believe that feedback, concerns and even difficult conversations can be valuable opportunities for learning, growth and continuous improvement, helping us provide the best possible experience for our clients and community.
Independent Practitioners
Many therapists working from Horizon Remedies are self-employed professionals. If your concern relates to a treatment provided by an individual practitioner, we may direct you to them so they can address the matter personally. Where applicable, practitioners may also have their own professional complaints procedures.
Our Commitment
Your feedback helps us grow, improve and continue providing the best possible care for our clients.
Thank you for placing your trust in Horizon Remedies. We value every person who walks through our doors and will always do our best to ensure you feel heard, respected and supported.
Helping others find our services
Have you had a wonderful experience with us?
Many of our clients find us through recommendations and kind words shared by others. If you've enjoyed your experience at Horizon Remedies, we would be incredibly grateful if you could help others discover our services by leaving us a review.
Your feedback not only supports our small business, but also helps people who may be looking for the same care, support and healing that you've received.
- Leave us a review on Google: https://share.google/gT8aa8WCNOayE4p34
- Leave us a review on our Facebook page: https://www.facebook.com/Horizonremedies
Thank you for being part of our community and for helping others find their way through our doors.